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Official Policy & ProcedureLast Updated: September 2026EVOC Labs Pvt. Ltd.

Data Deletion & Account Termination

At EVOC Labs, we respect your privacy and provide users and clients with a clear process to request the deletion of their data and/or termination of their services or contract with EVOC Labs.

011. Data Deletion Request

Data Privacy

If you wish to request deletion of your personal information, business information, account data, or other information associated with your EVOC Labs account, you can submit a Data Deletion Request through the EVOC Labs Support section.

To submit a request:

  1. 1Log in to your EVOC Labs account.
  2. 2Go to the Support section.
  3. 3Raise a new support ticket.
  4. 4Select the appropriate category for Data Deletion / Account Deletion.
  5. 5Provide the relevant details required to identify your account and process the request.

Our team will review the request and process the deletion of eligible data in accordance with applicable laws, our agreements, and our data-retention requirements.

Certain information may be retained where required for legal, regulatory, accounting, security, fraud-prevention, or legitimate business purposes.

022. Account Termination

Account Management

If you wish to terminate your EVOC Labs account or discontinue the services provided by EVOC Labs, you may submit an Account Termination Request through the EVOC Labs Support section.

The request should be submitted by raising a support ticket and selecting Account Termination / Contract Termination as the relevant category.

033. Contract Termination

Contractual Terms

If you are a merchant, client, or business using EVOC Labs services under a service agreement or contract, you may request termination of the agreement by raising a ticket through the EVOC Labs Support section.

The termination request will be processed in accordance with the applicable terms and conditions of your agreement, including any applicable notice period, outstanding payments, obligations, or other contractual requirements.

Termination of a contract does not automatically require the immediate deletion of information that EVOC Labs is legally or contractually required to retain.

044. Processing of Requests

Review & Verification

After receiving your request, EVOC Labs may review the account and verify the request to prevent unauthorized deletion or termination requests.

Once the request has been reviewed:

Eligible data deletion requests will be processed accordingly.
Account termination requests will be processed in accordance with applicable terms.
Contract termination requests will be handled according to the relevant agreement.
Any applicable outstanding dues or contractual obligations may need to be settled before final termination.

055. Important Information

Policy Distinction

Data deletion and account termination are separate processes. Requesting account or contract termination does not necessarily result in the immediate deletion of all information associated with the account.

EVOC Labs may retain certain records where necessary to comply with applicable laws, resolve disputes, enforce agreements, maintain financial and transaction records, prevent fraud or abuse, or meet other legitimate legal or operational requirements.

066. Submit a Request

Request Channel

To request Data Deletion, Account Termination, or Contract Termination, please log in to your EVOC Labs account and raise a ticket through the Support section.

SupportRaise a TicketSelect the relevant request category
Log In & Raise Ticket

For security and verification purposes, requests submitted through unauthorized channels may require additional verification before processing.

EVOC Labs Pvt. Ltd.
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Last Updated: September 2026
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