Privacy Policy
At Evoc Labs, we are committed to protecting the privacy of our users (Sellers and Brands) and their end-customers. This Privacy Policy outlines how we collect, use, and safeguard information within our AI-powered commerce operating system.
1. Information We Collect
To provide a unified dashboard for commerce, we collect data in two capacities: as a Service Provider (processing your data) and as a Data Controller (managing your account).
Account Information
Name, email, business details, and payment information.
Store & Integration Data
Data synced from your connected stores, including product listings and order history.
Marketing & Ad Data
Performance metrics from integrated ad platforms (e.g., Meta, Google).
Customer Information
Shipping addresses and purchase behavior of your end-consumers.
Communication Data
Transcripts and logs from AI Calling Agents and WhatsApp automations.
2. How We Use Your Data
We use the collected information to power our full-stack solution:
- Operational Efficiency: Managing store building, logistics tracking, and checkout optimization.
- AI & Automation: Training internal models to improve AI Support Agents and growth automation tools.
- Growth Insights: Analyzing sales and ad performance to provide intelligent decision-making recommendations.
- Recovery Services: Automating WhatsApp messages for abandoned cart recovery.
3. Data Sharing & Third Parties
Evoc Labs does not sell your data. We share information only with essential partners required to run your business:
4. AI and Data Privacy
Privacy by Design: AI models are designed to optimize conversions without compromising the personal identity of end-consumers.
Voice/Text Logs: Data processed by AI calling agents is encrypted and stored only as long as necessary for service improvement or as required by law.
5. Data Security
We implement industry-standard security measures, including SSL encryption and secure API integrations, to protect your unified dashboard from unauthorized access. As a full-stack system, we consolidate data to reduce the "fragmentation risk" associated with using multiple disconnected tools.
6. User Rights
Depending on your jurisdiction, you and your customers may have the right to:
- Access, correct, or delete personal data.
- Opt-out of automated marketing.
- Request a copy of commerce data.
7. Contact Us
For questions regarding this Privacy Policy or your data, please contact: